Basics

Structure of the CRM

Learn about the structure of the CRM in this lesson so that you can navigate through it more efficiently in the future!


 

1. CRM backend Structure

1. Log in

Log in with your login data

 

2. Startpage

After logging in, you will be taken to the CRM start page.

 

3. Dashboard

Here you can display difrent dashboards with selected informations

 

4. Menu bar

Various actions can be carried here

 

5 Navigation bar (right side)

  1. Relevance search
  2. History function
  3. Add elements
  4. Advanced search
  5. Settings
  6. Help function (Microsoft support page)
  7. Edit profile

 

 

6. Navigation bar (left side)

There you will find your logo. If you click on it, you will be taken to the start page.

On the right of the logo is the iTalent segment

Clicking on it brings up different categories

 

Which in turn have different subcategories

 

You can click on the different catogories, which will lead you to different views

8. View of a category (here as an example contacts)

 

On some pages there are dropdown menus

 

 

Here you will find all inforamtions about your contacts.

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Accounts

Create and assign a primary contact

Here you will learn how to create a new contact in CRM.

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Basics

Advanced search

Learn how to create an Advanced Search here.

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Subscriptions

Job and Event Subscriptions of a Contact

In this section you will learn where the created job and event subscriptions of a contact are in the CRM system.

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