Definition of an e-mail template@type>
An e-mail template is a template for e-mails stored in the CRM. This template is automatically filled and sent when users perform certain actions. An e-mail is therefore automatically triggered if, for example, a user has made a member request for a community. The template has a customised design according to your wishes and is automatically filled with the relevant information - e.g. name, event name, time of the event, etc. - and sent depending on the action.
![](/media/1762/startbild.png)
Editing an e-mail template@type>
Now we will show you how to edit an email template
1. Open Category "E-Mail Templates"
To edit this, you must select the arrow to the right of "iTalent" and then click on the option "Email (Templates)" under "Settings".
![](/media/1763/e-mail-templates.png)
2. Overview of all E-Mail tempaltes
All existing e-mail templates appear in the following overview
There are different language versions of the same template - e.g. German and English, if your career platform is available in these two languages.
![](/media/1764/overview-of-all-templates.png)
3. Search for a template
Using the search function, you can search for a specific template or the list can be scrolled through manually
![](/media/1765/search.png)
4. Edit a Template
When changing a template, you have to adapt each individual language version of a template separately.
To customise a template, you must select it by clicking on its name.
A new view opens in which all details can be seen. You should not change the fields "Alias", "Configuration" and "Language", as these contain standardised information.
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However, for major adjustments to the design, it is worth contacting the Talentwerk team. Click on the button below to contact us.
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